“That’s just who he is. It’s really annoying, but we ignore him when he says that kind of thing.” a team member replied. “How often does he do that?” I asked. “Oh, every time we meet as a team in some way, and often when...
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In the middle of a conversation, the desk phone rang. The HR director I was talking with looked at the number and frowned. “Go ahead and take it, I’ll wait.” I said. “I’d rather eat glass.” She responded, still frowning. She said it...
I’m very curious to know the rest of the story in Pat Lencioni’s team building website video about trust. One person, the VP of Marketing, could not be vulnerable in any way as a leader. The effect was to squash the creative talent of the entire team. In the...
In an era of “yell-tell-hope-it-sells,” people who actually listen, ask questions, and look for common ground are the glue that holds things together. These people are often humble, curious, and actually care about others. They often are not in the spotlight and...
Sometimes I interview emerging leaders for clients who want to shift from an employee team to a manager or school administrator. One of the hang-ups we hear even among talented people is the way relationships change just by applying for a management job. There’s that...
Asking questions may sound like a two-way conversation, but why do you ask? Are you asking so you can better understand the other person’s point of view or are you looking for something wrong for you to fix? Clients are often surprised at our reports summarizing how...
