How far is your reach?

Last week I met with a client to celebrate the amazing leaders Crown helped them hire over the last several months. As we were wrapping up our visit, Sara asked me if I had another 20 minutes. Of course I had time, because it involved a local ice cream landmark a...

The Gift of Knowing

Knowing as a Gift Have you ever experienced the change that happens when a truth that was hidden is revealed? Some of my best memories come from moments of knowing something that would change my life forever (She said ‘yes!’). Sometimes it takes a while to...

Decisions with a Backbone

It is refreshing to find others who share our passion for teaching others to apply collaborative, people-based standards that move beyond the typical top-down mandates. I have come to know Dave Allman, the founder and President of another standards-based company,...

A Map for Work Relationships

Have you ever noticed that some employees on your team seem to be naturally at home in your workplace, while others seem to struggle finding their way? What makes the difference between them? Do you have an effective way to minimize this problem? In the same way Steve...

Are You Making Quality?

A friend and colleague of mine, Lee Jenkins*, recently gave me a series of quotes he collected from a Deming Conference in January 1992. Lee has been a pioneer in applying Deming’s principles and strategies to improve student learning in classrooms across the...